Meet Roy Indangan
For Those People Who Dream Big
Roy has dreamed of coming to America to work in healthcare for years. He credits MedPro’s professionalism and care for international nurses with making his dream come true.
“MedPro helped me to be able to have a better life…I'm just so grateful for the opportunity they give to us international nurses.”
Helping patients feel seen, cared for, and loved.
Roy’s exceptional patient care has had a transformative impact for patients on more than one occasion. The first patient who wrote a letter praising Roy’s compassion and care had been away from her family for months. Roy helped her feel seen, loved, and cared for.
The first patient that I received a letter for…she fell, and she had a lower extremity weakness because of her fall. So she was very dependent on the nurses. She also was longing for her family, mentioning her son, her daughter…I took care of her, and in that way, she feels the love. She was very much thankful for the help that I gave to her… it was a rare recognition given to the emergency department in Yale.
Little details make a big difference.
On a different occasion, Roy performed routine care for a patient. Roy’s naturally welcoming demeanor and conversational style made a positive difference for her—and she went out of her way to let the nurse manager know it.
“She came in for the same problem, a fall…So, with that, I start doing routine management: starting IV cannulation, starting IV access, giving medication. She's very conversant, she keeps on talking about her life, and I respond. She's so nice! I didn’t expect that she would make a letter…I'm so delighted for that because I didn't expect that someone could share appreciation toward the care that I gave to them. It was a very happy feeling for me! “